Your privacy matters

Privacy Policy for Melbourne Derma Lounge

Effective Date: 01/05/2024

At Melbourne Derma Lounge, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect and hold the following types of personal information from you when you visit our clinic or use our services:

• Personal Identification Information: Name, contact details (email address, phone number), date of birth, gender.
• Health Information: Medical history, treatments or procedures you have received or wish to receive, allergies, current medications, and other health-related information required for your cosmetic treatment.
• Payment Information: Credit card details, billing address, payment history, and invoicing information.
• Usage Data: Information on how you interact with our website, such as IP addresses, browser type, and other browsing activity (if applicable).

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To provide you with cosmetic and dermatological treatments and services tailored to your needs.
• To communicate with you regarding appointments, treatment plans, reminders, and follow-up care.
• To process payments and provide receipts.
• To improve our services and customer satisfaction.
• To comply with our legal obligations, including record-keeping and medical regulations, as required by health authorities.

3. How We Protect Your Information

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorized access, modification, or disclosure. These include physical, electronic, and administrative safeguards. However, while we strive to protect your data, please note that no security system is completely foolproof.

4. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may disclose your personal or health information to the following entities in certain circumstances:

• Service Providers: Third-party service providers who assist in the operation of our clinic (e.g., payment processors, IT support).
• Legal Requirements: If required by law, such as compliance with health regulations, court orders, or legal processes.
• With Your Consent: If you request to share your health information with another healthcare provider or third party.

5. Retention of Data

We will retain your personal and health information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes maintaining treatment records as required under the Health Records Act 2001 (Victoria). After that, we will securely dispose of or anonymize your data.

6. Your Rights

Under Australian law, you have the following rights regarding your personal and health information:

• Access: You have the right to request access to the personal and health information we hold about you.
• Correction: If you believe any of your information is inaccurate, you can request to have it corrected.
• Deletion: You can request the deletion of your personal and health information, subject to legal and regulatory requirements.
• Opt-out: You can withdraw your consent to us collecting or using certain data (e.g., marketing communications) at any time.

To exercise these rights, or if you have any questions or concerns about your personal information, please contact us at:

[Insert Clinic Contact Information]

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new laws or regulations. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date at the top of the page.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Melbourne Derma Lounge
melb.dermalounge@gmail.com

9. Complaints

If you have concerns about how we handle your personal or health information, you may contact us directly to address the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).